Spicy Bites – Guests Terms and Conditions

• To reserve a date a non refundable 50% of the total event cost is required to secure your reservation. A minimum non-refundable deposit of €1,500 (Plus VAT 24%) is required to secure the event date in case the clients have not chosen a specific menu. This amount will be credited towards the final balance. A minimum non refundable deposit of 1500 euros (plus VAT 24%) is required to secure the event date for the next year.
• All deposits & payments are non-refundable.
• The remaining balance must be settled at the latest 30 days prior to the scheduled event date.
• The final number of attendees must be confirmed at the latest 30 days prior to the scheduled event date. After
this date the number of guests can only increase.
• Changes, cancellations, or no-shows at the last minute cannot be substituted with other services or equipment.
• In case services/equipment confirmed with a deposit are cancelled, the deposit is non-refundable and cannot
be used/exchanged for other services/equipment.
• Payments can be made via credit card (Visa, MasterCard, AmEx), bank transfer, or through a secure payment
link.
• Should you wish to settle via credit card an additional 4% (Visa, MasterCard) or 6% (AmEx) on the total cost
will be added due to bank fees.
• For bank transfers all transaction costs will be added on top of the agreed event amount.
• In case of VAT percentage change by the Greek Laws, Spicy Bites reserves the right to adjust it immediately,
as well as in the case of currency change.

Postponements 
In the event that the Client requests a postponement of the event date, a postponement fee of €480 excl Vat will apply. This fee reflects the administrative coordination, calendar adjustments, and operational costs associated with rescheduling the event.
Please note that this fee is non-refundable and will not be deducted from the final event balance.
All payments made prior to the postponement will be transferred to the new event date, subject to availability and confirmation by Spicy Bites

• Spicy Bites reserves the right to make small changes to the menu if ingredients are not available due to
season, product inferiority or supplier outages. We will notify you of any substitutions if time allows.
• Menu selections & Drink packages should be finalized at the latest 30 days prior to the event date.
• For any change of the agreed menu and/or drink package a modification fee will apply depending on the time
the change was received.
• Based on the number of attendees, Spicy Bites provides an additional 15% on the food portions. No menu is
offered with unlimited consumption.
• Spicy Bites cannot be held responsible for food quality due to delays of 45 or more minutes later than the
scheduled meal starting time.
• For sit-down plated meals, speeches or photo sessions should not take place once food service has begun, as
they disrupt the service flow and may affect the quality of the dishes served.
• Speeches before dinner are not allowed. If they take place, the service will start according to the scheduled
time without delay.
• No food items prepared by anyone other than Spicy Bites are permitted to be served alongside our catered
events (with the exception of wedding cakes).
• Spicy Bites follows hygiene and safety regulations: a) Food cannot remain on buffet tables for more than two
(2) hours. b) Perishable food will be removed at the end of service. Non-perishables may be taken at your
discretion. Take-home containers are not provided.
• Please inform us in advance of any food allergies or dietary restrictions. Special menus can only be provided if
confirmed at least 30 days prior to the event. While we take every precaution, we cannot guarantee a
completely allergen-free environment.
• For events with up to 12 guests, all beverages must be provided through Spicy Bites. For events of 13 guests
or more, beverage service will be exclusively provided through our designated partner, Ramandanis Bros.
Open Bar service is available for events with a minimum attendance of 13 guests

• Open Bar throughout the event applicable to all guests (selection of one package or combination of up to 3
different packages).

• Combination of a drink package and pre-paid bottles of alcohol.
• Combination of a drink package and pre-paid drinks/cocktails.
• Combination of a drink package, pre-paid bottles of alcohol and pre-paid drinks/cocktails.
• Guests can order up to 2 drinks/person at a time.
• Shots are not included in any of the Open Bar packages.
• Neat pours are allowed, but if consumed as shots, Spicy Bites reserves the right to deny serving a second one.
• Spicy Bites withdraws all non-consumed drinks at the end of Open Bar services. No bottles, alcoholic or
non-alcoholic, can be taken by guests after the end of the event.
• Cash bar is not an option. Corkage fee is applicable only on a limited number of bottles provided by the client or
an external supplier.
• Alcoholic beverages are served only to guests 18+.

• Children up to 3 y/o are free of charge (up to 6 children). If more than 6 children under 4 y/o are attending, a
charge of €45 (Plus VAT 13%) will apply for every additional child.
• For served dinners, kids menu is available for children from 4 to 9 y/o at the cost of €45 (Plus VAT 13%),
depending on the menu.
• For buffet & family-style dinners, children from 4 to 9 y/o are charged 50% of the agreed per person menu
price. Children 10+ are charged as adults.
• Spicy Bites does not offer baby bottle/food warming/sterilizing facilities.
• Drinks: Children 2–10 y/o are free of charge. Children 10–18 y/o are charged €35/child (Plus VAT 24%) for the
entire duration of the event.
• Number of children and their ages should be confirmed with the final guest list.

• Meals & drinks for entertainers, photographers & videographers are available on request and charged with a
50% discount from the per person agreed rate.
• All vendor meals are to be served after guests’ meals are served.

• Spicy Bites Team shall make reasonable efforts to perform its obligations but shall not be liable for any delay or
other failure as a result of factors and acts beyond our company’s control.
• By employing our services, you are also employing our personnel and you agree not to arrange or source your
own personnel.
• Event staffing is based on guest count and event requirements. Minimum staffing per event is determined by
Spicy Bites.
• Minimum staffing rates: Maîtres: €120/person. Chefs: €130/person. Servers: €90/person (Plus VAT 24%).

One(1) Maître per Event. One(1) Chef per 20 PAX. One(1) Server per 10 PAX.

• In case of severe weather or other unforeseen circumstances, Spicy Bites may suspend or withhold service to
ensure staff safety. No refunds will be given for cancellations or interruptions due to these conditions.
• Spicy Bites reserves the right to refuse service in case of unsafe and hazardous weather conditions.
• Customers are liable for any loss or damage to equipment or property provided by Spicy Bites during the event.
• Due to the particular morphology of the island, the location of the event must be confirmed to ensure
accessibility.
• Complaints must be reported during the event and in writing within 48 hours after the event.
• Spicy Bites services are available until 01:00. Overtime is charged at €600/hour (Plus VAT 24%).
• Late arrivals that extend the scheduled ending time of the event will be considered overtime and charged
accordingly.

• Spicy Bites reserves the right to use its own photographer/videographer during the event for promotional
purposes.

• Basic catering equipment (banquet tables with white linens, white Jackie O chairs, stainless steel cutlery,
porcelain dinnerware, clear glasses, etc.) is included in our menu quotes.
• Ashtrays, matches, lighters or any assistance to facilitate smoking are not provided in the dining areas.
• Only flameless candles can be used on the clear acrylic tables.
• Full Equipment Rental = client rents all essentials required for a full seated dinner/buffet (tables, chairs, linens, dinnerware, cutlery, glassware) → 20% discount.
• Partial Equipment Rental = client rents only selected items (e.g. chairs, stands, or tableware) while other essentials are sourced elsewhere.
Renting only tableware or any partial setup does not qualify as a Full Equipment Rental. “Full” means seating (tables + chairs) and dining setup (linens, tableware, cutlery, glassware).

• If the client uses equipment from another vendor, Spicy Bites is not obliged to provide its own standard
equipment as backup.
• Standard setup is scheduled between 12:00 and 17:00 on the day of the event. Early or late setup requests are
subject to an additional fee of €150 plus Vat 24%.
• Late dismantling/pickup after 01:00: €350 (Plus VAT 24%).
• An additional fee of €150 (Plus VAT 24%) applies for setup/scrape-and-stack of equipment provided by a
different supplier (tables, chairs, linens, dinnerware, etc.).
• Spicy Bites does not offer setup services of favors, centerpieces or other general décor items.
• If any loss of our equipment or damage outside of normal wear and tear occurs, replacement cost will be levied.
• Spicy Bites is not responsible for any damage or loss of items at the venue after the event, including guests’
personal belongings or third-party equipment.

• Food tastings for up to 4 people are doable upon request from April 15th until October 31st, at 14:00.
• Food tasting includes a selection of 5 to 6 dishes from our menu proposals.
• Maximum duration: 1.5 hours.
• Cost: €90/person (Plus VAT 24%). If Spicy Bites services are booked, the cost for up to 2 people will be
deducted from the final invoice.
• Food tastings must be booked at least 30 days prior to the scheduled event date and are subject to availability.
• Choices for tastings must be submitted at least 15 days prior to the tasting date.

Spicy Bites is not responsible for cancellations, delays, or changes due to force majeure, including but not limited
to: extreme weather, natural disasters, strikes, pandemics, travel restrictions, government orders, accidents, or
other unforeseen events. Payments remain non-refundable in such cases.

• Spicy Bites insures its own staff but accepts no liability for accidents, injuries, illness, or damages involving
guests, third parties, or external suppliers.
• Spicy Bites is not liable for issues caused by intoxication or misconduct of guests.

• Client data (names, contact info, contracts, payments) is collected only for the execution of services and
compliance with Greek law.
• Data is stored securely and not shared with third parties, except vendors directly involved in the event.

• By accepting these Terms, the client consents to the use of their data as described.

These Terms & Conditions are governed by Greek Law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

These Terms & Conditions together with the signed contract/invoice constitute the entire agreement between the parties. No oral or other agreements override these terms.